The Dermaview Mirror is an interactive device, designed to give users a convenient way to help users keep track of their skin health. This device allows users to assess skin for various issues and connect with professionals for at-home consultations. Through user research and ideation, my team ensured that the smart mirror was intuitive, providing users the opportunity to be proactive about their skin health in a convenient way.
Course:
User Experience Design for Digital Products and Beyond
Project Goals:
1. Develop an intuitive interface that enhances user experience and encourages regular engagement with the mirror’s features
2. Provide users with easy access to their health data, including scan histories, health charts, and reminders for medication or appointments
3. Create a seamless system for scheduling appointments, discussing concerns with licensed doctors, and managing consultations
Tools Used:
Figma, Stark, Iconify
Phase One: User Research
User Journey Map
User Interviews
Main question: Are end users able to clearly navigate the mirror's features?
Core questions:
1. How do you monitor your health?
2. Have you used devices for tracking health in the past? (if yes) What are your experiences with these devices?
3. How often do you see your doctor?
4. How do you feel about going to the doctor? Is it a positive or negative experience?
5. Do you have difficulty visiting a doctor?
6. Do you have difficulty checking yourself for skin issues? (if applicable)
7. How often do you check yourself for moles or other skin changes?
8. How often do you check yourself for new injuries?
What we found:
1. Users have experience using health-tracking devices
2. Users prefer both written and visual data about their health
3. Users would like the opportunity to see a doctor more conveniently
Phase Two: Ideation
User Flows
Tasks:
1. Start a scan
2. View and update health information
3. Find a doctor
Sketches and Lo-Fi Prototype
Phase Three: Usability Testing
Tasks:
1. Create a new user profile
2. Start a new scan and then view your results
3. View your Scan History
4. View your Health Chart
5. Schedule an appointment with a doctor for March 14th at 3:30PM
6. Request a refund with customer support
7. Find a doctor that specializes in skincare
8. Start a chat with a doctor
9. Cancel March 3rd appointment
10. Create a new daily reminder to take medication starting March 8th at 12:00pm
Issues Found:
1. There was not a clear way to find doctors
2. Contacts page was confusing and unclear
3. Filtering doctors was unclear
4. Button size for viewing scan was difficult to see
Phase Four: Hi-Fi Design
